She quickly offered a replacement which I got in about a week. It too, was broken. Again, I took photos and sent them to Ashley to let her know it had broken as well.
Here's the two together, and the IA bottle that I was able to salvage some of it in.
She sent a third bottle to me, and it too was broken.
Each of these were packaged really well in bubble wrap and the box had loose strips of construction paper in it, which allowed the bottles to move around. All three boxes were in good condition, no dents or scuffs.
Neither of us could figure out what was causing the bottles to break like this, as the other two polishes from the first box, Spooky and Down By The Sea, were just fine.
Ashley offered a refund to me for First Love, but I was able to decant enough between the three bottles to get a whole usable bottle so I told her that I felt like she had done everything she could and to consider it resolved.
I don't usually post about things like this, but Ashley was wonderful throughout and I am also kind of curious if anyone else has had this happen with their bottle of First Love?
After all that, it was still worth the trouble and I'll tell you why after the next photo. :)
First love is a shimmery glitter topper filled with pink and white hearts. I used the dab method to apply, as it was very very thick. After it dried, I noticed it caused bubbles but I was able to cover most of them up!
I wore one coat of First Love over Love and Beauty's Lavender.
This mani has a special meaning, I wore it to my grandmother's funeral service. Purple was her favorite color, and hearts because I love her dearly. She's been a huge inspiration in my life and since she was a cosmetology instructor, she taught me a lot about nails and hair.
I've bought 4 polishes from Daring Digits and have not had any problems with the bottles. None of them were First Love though.
ReplyDeleteI am beginning to think that an ingredient in First Love may be heating up or expanding and causing the breakage. =/ Thank you for the information!
DeleteI'm sorry to hear about your grandmother. Beautiful mani! I have had terrific customer service from Ashley as well. I contacted her about buying some glitter to add to my Denim & Daisies....She sent me a replacement bottle at no charge!! Fantastic Custer Service!!
ReplyDeleteThank you very much, my grandma was a very important influence in my life.
DeleteAwesome of Ashley to do that! She is such a sweetheart and was so distraught over these breaking that I felt bad. I almost didn't tell her about it, but the more I thought about it the more I thought it might be important to her to know.
Hi! I discovered your blog thanks to A Girl And Her Polish, and I love it. You are very talented! I'm deeply sorry for your grandmother! My grandma too is gone and I know how it feels.
ReplyDeleteI follow you and I hope we can keep in touch.
xx
ELy
Thank you for stopping by! And yes grandmother's are special people and we will always keep them near in our heart. :)
DeleteHi Jen! I had that same issue with another polish brand...1st, broken, 2nd broken...it was heart breaking! I was even packaged with other polish from the same maker and those were perfect. I think you are right with something in the polish that expands when heated. Mine were ordered when it was 90 plus degrees here in San Diego so I think the heat was the main factor. I'm such a fan of your blog and your work that you do for Pam and her Whimsies!
ReplyDeleteThank you so much! I'm not sure how I missed your comment here. Its good to know I'm not alone in my experience w/this polish!
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